Agent Library · By platform · Support · Sales · Notifications
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Where your customers actually message you.
For most Indian mid-market companies WhatsApp carries more genuine customer conversation than email and the web chat combined, while receiving the least operational structure. It is also the channel where an unreviewed automated message does the most damage, so the human gate here is absolute.
It sits outside every system
Conversations that decide deals and resolve complaints leave no trace in the CRM or the desk.
Response expectations are minutes
The channel carries an implicit immediacy that email does not.
One person holds the account
Whoever has the phone is the bottleneck and the single point of failure.
The agents
5 agents. Each one earns its autonomy.
Agent
What it does
Autonomy
Human gate
Response Drafter
Context-aware replies drafted from CRM and order history, waiting for a human to send.
Review
A human sends every customer message
Conversation Router
Classifies incoming messages by intent and routes to the right owner with history attached.
Auto
—
CRM Logger
Writes conversations back into the CRM so the record reflects what actually happened.
Auto
—
Escalation Detector
Frustration, urgency and high-value accounts detected in the language and flagged immediately.
Flag only
—
Notification Composer
Order, delivery and payment notifications composed against template rules and compliance limits.
Review
—
Autonomy key — Auto: executes above 95% confidence. Notify: executes at 85–95% with notification and undo. Review: always queued for a human. Flag only: never acts, alerts a person.
What changes
Three shifts, not a feature list.
The channel stops being invisible
What happens on WhatsApp reaches the systems that need to know it.
Response speed stops depending on one phone
Routing and drafting remove the single point of failure.
Nothing goes out unread
On the highest-trust channel you have, the human gate is absolute.
The eval bench
What these agents have to pass before they touch real work.
- Intent classification accuracy against 200 historic conversations
- Zero autonomous outbound messages — verified structurally, not by policy
- Template and opt-in compliance checked on every composed notification before it queues
Written against your data, not ours. The bench is built during Blueprint and runs on every deploy from then on.
Related
Where this connects.
See it on your WhatsApp Business API.
A Blueprint maps which of these agents pays off first in your exact setup — and which to leave alone.
Apply for a Blueprint